Kukoon Reviews

45,279  Excellent
TrustScore 5 out of 5

4.8

In the Rug Store category

Write a review

Company activitySee all

Reviews4.8

45,279 total


Sort:


Rated 5 out of 5 stars

Brilliant service as Always

Brilliant service as Always. Customer service very good, and most helpful. Delivery unbelievable. So fast. This is about my 8th rug. I highly recommend this company and its products. Well done Kukoon!

Date of experience: April 12, 2024


Rated 5 out of 5 stars

Absolutely first class

Absolutely first class , super quick delivery , fab quality , I’ve ordered a few huge rugs from Kukoon , free returns if needed , love them

Date of experience: April 11, 2024


Rated 5 out of 5 stars

Great Rug

A great rug which was delivered quickly. I've used Kukoon several times & would order again.

Date of experience: April 12, 2024


Rated 5 out of 5 stars

Excellent quality rugs

Excellent quality rugs. I purchased the Silver shaggy rugs and runners, and would highly recommend.

Date of experience: April 03, 2024


Rated 5 out of 5 stars

Great service

Great service, arrived very quickly and packaged well. Beautiful design and good pile length. Reasonably proceed and will use again.

Date of experience: February 23, 2024


Rated 5 out of 5 stars

Excellent quality

Reasonable delivery times, well packaged but not over wastful of packaging. Colours and quality always very good. Beautiful addition to any room, any style of home.

Date of experience: April 08, 2024


Rated 5 out of 5 stars

Hurry up summer, I want to finish the work on the garden and sit out there admiring the carpets.

It is difficult to send another review to you all as the rain has been pouring down and if I put the rugs out into the garden they would float around collecting all of the leaves and other litter being carried in by the wind and rain……… however I did put the carpet out on a lovely dry day and it looked amazing. I have bought several other ones and patience is the word….

Date of experience: April 21, 2024


Rated 5 out of 5 stars

Highly recommend

Great products, and great customer service. I have had several rugs from Kukoon now and wouldn't go anywhere else. I had an outside rug last year which was absolutely beautiful and survived the awful summer we had without a lot of care and attention from me.

Date of experience: April 03, 2024


Rated 5 out of 5 stars

Lovely rug!

I love the rug. Its beautiful soft and colourful. Was easy to order and arrived the very next day. I always order my rugs from Kukoon, find the quality and price great!

Date of experience: April 09, 2024


Rated 1 out of 5 stars

Poor customer service and rug quality

Rug was dumped down the side of my house with no notification given. We found it a couple of days later with the bag soaked from the rain. A note in the letterbox to say where it was left would be useful. I contacted customer support but never heard back. Lots of threads hanging out of the rug. Not impressed with the quality.

Date of experience: April 12, 2024


Rated 5 out of 5 stars

Great selection of mats great prices…

Great selection of mats great prices cheap to expensive whatever suits your budget. The girl in the store in Belfast was extremely helpful & friendly. I had purchased 3 mats altogether as two of them I cudnt decide needed to see it down in room it was no bother to buy it take it home try it and return and got my money back. The girl in store was interested to see if I had photos of the 2 mats in their rooms and she thought they were the perfect match to the decor. I have recommended Kakoon to a lot of friends. Thank you

Date of experience: March 29, 2024


Rated 5 out of 5 stars

Great value for money.

The rug arrived in the time frame I was told. Is really great value for money. The colours are vibrant and the quality is great. Came very well packaged with protectors on both ends of the roll.

Date of experience: April 10, 2024


Rated 5 out of 5 stars

very good company I am very satisfied…

very good company I am very satisfied with their service, In fact, I chose a carpet which I later did not like and sent it back, I had no problem with the refund, I will definitely use it later

Date of experience: March 01, 2024


Rated 5 out of 5 stars

Shop assistant was super helpful

Shop assistant was super helpful. We weren’t sure if we could get the rug delivered to ROI and she advised they would deliver anywhere in Ireland for not extra cost. Our rug arrived within two days and looks perfect. Quality is great.

Date of experience: March 26, 2024


Rated 5 out of 5 stars

Great service and quality.

Great service! After a recent change of carpet our large rug (purchased from Kukoon about 2 years ago) wouldn't stay in place. I looked them up and found they have an underlay to stop rugs from slipping. I ordered.
We needed a kitchen rug too. I had fun looking at the website, chose a rug, and ordered. Within a few days both arrived. We're delighted! Happy with both purchases.

Date of experience: April 03, 2024


Rated 5 out of 5 stars

Very helpful salesperson

The salesperson at the Belfast branch was very helpful when I needed to swop a rug I’d purchased online for something more practical. Minimum fuss and my new rug was delivered within a few days.

Date of experience: March 28, 2024