Welcome! You can find answers to your most frequently asked questions here. Simply navigate through topics using the tabs above..
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HELP
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SHIPPING
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SIZING
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EXCHANGES x RETURNS
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CONTACT
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SHOP
HELP
THE HELP CENTER.
HOW DO THE MUVEZ'S 3:AM'S FIT?
All of our shoes are medium width and offered only in full sizes US M 4-13 and US W 6-11. The entire 2020 collection starts out a little snug and then stretches naturally in large part due to the neoprene heel counter.
We've found most full-size customers stick with their full size. But if you're a half size, we've found most customers size down. If you have a wider foot and you're a half size, we'd suggest sizing up.
Still not sure? We'd love to talk to you about it! Reach out to one of our fit specialists at customercare@muvez.co for personalized advice!
DO YOU OFFER FREE SHIPPING AND RETURNS?
Yes - we offer free shipping to the continental US only.
Unfortunately we do not offer free returns at this time but please carefully follow our return instructions to expedite the process.
WHAT IF YOU DONT HAVE MY SIZE OR ARE SOLDOUT?
We understand waiting can be an inconvenience sometimes but please sign up to our newsletter to be notified when we restock your size and colorway.
WHAT IF I WANT TO CHANGE OR CANEL MY ORDER?
As we try to process and fulfill orders very quickly, please email us at customercare@muvez.co and we'll work towards a great solution. If you’re just getting cold feet, hang on until you can give them a try–we think you’ll love them and if you don’t, you can always send them back for free within 21 days of purchase.
PRESS OR COLLABORATION INQUIRY?
Please send your inquiry to eric@muvez.co and cc press@muvez.co
TERMS AND CONDITIONS
SHIPPING
When will my order ship?
If the item is in stock, your order will be processed in 1-2 business days. It will be sent to a carrier that should only take 2-3 business days ti3-4 days.
How long will it take for my order to ship and deliver?
As our country continues to experience delays as it regains its strength delivery can be expected within 2 weeks.
What shipping speeds do you offer?
We offer free standard shipping and expedited shipping for those that want to pay extra for faster shipping.
How can I track my order?
Be sure to add ROUTE shipping insurance to your order. It will send you updates on your order and you can track your order from those notifications.
My tracking says my order was delivered, but I haven’t received it
Oh no! Reach out to the Muvez Customer Experience Team with your tracking information and correct shipping address. And we'll have your issue sorted out as quickly as possible.
Does MUVEZ ship internationally?
Yes! We have delivered orders to over 10 countries and all associated fees are absorbed by the customer. International shipping rates will be calculated at checkout. We appreciate the love from around the world!
Can I edit / cancel my order after it has been placed?
As we try to process and fulfill orders very quickly, please email us at support@muvez.co and we'll work towards a great solution. If you’re just getting cold feet, hang on until you can give them a try–we think you’ll love them and if you don’t, you can always send them back for free within 21 days of purchase.
SIZING
WHAT SIZES DO WE CARRY?
We offer US Men's sizes 4-13 and Women's 5-10
HOW ARE MUVEZ SIZED?
All shoes are US sizing — for European sizing please see the chart below — see our suggested fit guide on how to size our shoes
DO MUVEZ CARRY DIFFERENT WIDTHS?
All of our slippers are a medium width, and we do not offer any other widths at this time
.
note for half sizes:
An elastic lycra heel ensures a snug fit while stretching enough to accommodate 1/2 size preferences. Due to this we always recommend to "round a size down" if your unsure.
sizing chart US/EU
men's
| US | EU |
|
4 |
36 |
|
5 |
37 |
|
6 |
38 |
|
7 |
39 |
|
8 |
41 |
|
9 |
43 |
|
10 |
44 |
|
11 |
45 |
|
12 |
46 |
|
13 |
47 |
women's
| US | EU |
|
5 |
37 |
|
6 |
38 |
|
7 |
39 |
|
8 |
41 |
|
9 |
43 |
|
10 |
44 |
|
11 |
- |
|
12 |
- |
|
13 |
- |
|
|
- |
We apologize to those who are unable to locate their size. We are working very hard on providing more sizes.
Please visit our FAQ page for additional information, thank you for your understanding!
need more help?
EXCHANGES x RETURNS
We believe all of our products are great, but if something is just not right, we ensure free exchange and an easy return policy.
new condition only
Shoes must be returned in new condition with original contents (shoes, outsoles, insoles, inserts)
try-on indoors
Shoes should be tried on indoors on a clean surface and should be absent of routine wear
21 day policy
All customers have 21 days from shipment date to request a return or an exchange
WE APPRECIATE YOUR SUPPORT
Muvez will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages. For a full refund or exchange, please mail your item within 21 days from the receipt of original order. Items cannot be returned or exchanged following 21 days from the date of the receipt or returned indicating evident wear and tear. Please be sure to provide either your order number or a copy of you invoice to prevent delays, save a copy of your tracking information and allow up to 5 business days to receive a response, thank you. You can expect your refund reflected within 5-7 business days following the delivery and approval of your request.
CONTACT US
Ask us anything! We'll get back to you within 24-48 hours.
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SHOP COLLECTION
Go from indoors to outdoors in one easy step. Take the comfort of your favorite slippers anywhere.
lets chat
Live chat us speak to a MUVEZ customer
representative in real time.
message us
You may also reach us at customercare@muvez.co or
send us a question via our contact us page.
our support
Our support team hours are from 9am – 5pm EST. Monday-Friday
lets chat
Live chat us speak to a
MUVEZ customer
representative in real time.
message us
You may also reach us at
customercare@muvez.co or
send us a question via our
Contact Us page.
our support
Our support team hours are from
9am – 5pm EST, 5 days a week.
We will answer all inquiries as
soon as possible.